Madeley Dental Practice, Telford Shropshire.

Telephone: 01952 585539

Address: 69 High Street, Madeley,
Telford, Shropshire, TF7 5AU

 

Getting In Touch

You can contact us by telephone or by email. Please visit the contact page form more information.

Contact Us

Appointments

You can now book and cancel appointments online.

Visit the appointments page for more information.

Appointments

Denplan

We are a Denplan practice and can offer you either Denplan Essentials or Denplan Care.

Join Denplan

 Access

  • Downstairs surgeries are available by prior arrangement for patients who have difficulty with stairs.
  • Disabled parking is reserved in the car park.
  • Easy access for wheelchairs and pushchairs.
  • A mobile hearing loop is available at reception.

Information leaflets

We have a wide range of information leaflets available covering the following topics:

  • Tooth Whitening
  • Healthy Habits - Advice on preventing dental problems for your child
  • Acid Erosion & Soft Drinks
  • Advice on Good Oral Health - Advice on everyday brushing
  • Root Canal Treatment
  • Dental Implants
  • Orthodontic Treatment
  • Crowns & Bridges
  • Sleepwell - Treatment to help stop snoring

All the above are available at the practice ask a member of staff if you require any information/leaflets on the above subjects

Suggestions, Comments and Complaints

We aim to provide excellent services for our patients. We would like to receive your comments, suggestions and complaints so that we know what you like about our practice and to enable us to make improvements or changes when necessary.

How to complain

We hope most problems can be sorted out easily and quickly, at the time they arise and with the person concerned. If your problem cannot be resolved in this way and you wish to make a complaint, we would like you to let us know as soon as possible - ideally within a matter of days or at most a few weeks - as this will enable us to establish what happened most easily.

Complaints about the treatment you received should be forwarded to our Practice Manager Kerry Jones.

Email: FAO Kerry Jones info@madeley-dental.co.uk

Telephone: 01952 585539

Letter: FAO Kerry Jones

Madeley Dental Practice

69 High Street

Madeley

Telford

TF7 5AU

What we shall do

We shall acknowledge your complaint within 3 working days and aim to respond within 10 working days. In investigating your complaint we shall aim to:

  • Find out what happened
  • Enable you to discuss the problem with those concerned, if you would like this
  • Resolve the issue to your satisfaction
  • Identify what we can do to make sure the problem does not happen again

Complaining on behalf of someone else

Please note that we keep strictly to rules of confidentiality. If you're complaining on behalf of someone else, we have to know you have the permission to do so. A note signed by the person concerned will be required, unless they are incapable of providing this because of physical or mental illness or are a child under 16 years of age.

Complaining to dental complaints services

We hope that if you have a problem, you will make use of our practice complaints procedure. We believe this will provide the best chance of putting right whatever has gone wrong and an opportunity for us to improve our service. However, this does not affect your right to complain to the Dental Complaints Service on 0208 8253 0800, NHS England North Midlands - contact Primary Care Contract Manager on 01138 247343 or email england.contactus@nhs.net, or Care Quality Commission on 03000 616161, if you feel you cannot raise your complaint with us or you are dis-satisfied with the result of our investigation.